UK Global Road Safety Ltd - Quality Assurance
UK Global Road Safety quality assurance policy is based on principles and values provided for in the Company Mission, strategy and goals.
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UK Global Road Safety partnership pursues the following goals in quality assurance
- Strict compliance of the company’s services with international, national, and corporate standards and requirements.
- Responsibility to customers for the quality of the services rendered.
- Cost efficiency of the services as compared with other companies operating in the market.
- Development and implementation of new services that fully satisfy our customers’ needs.
- Continuous monitoring of complaints and claims from customers, and aim to maintain these at zero.
- Positioning of the company as engaging staff & front line assessors & trainers capable of delivering & providing services of high quality.
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The strategy for achieving the goals is the following:
- Focus on the process management model & continuous improvement of the company services (in accordance with the market requirements).
- The QMS development, implementation, and maintenance in conformity with ISO 9001 international standards. Certification to 9001: 2008.
- Satisfaction of customers’ requirements to all services. Fulfilment of the customers’ requirements within the shortest periods of time, ensuring highest quality.
- Understanding of the customer needs, their present and future specific requirements.
- Continuous cooperation with customers in order to understand their needs.
- Transparency – customers obtain access to information on the quality of the services.
- Priority of quality issues in “personnel – technology – organization” chain.
- Strict quality assurance procedures at all stages of the services life cycle, well-defined personnel responsibility for quality assurance.
- Primary focus on prevention of a possible decrease in quality rather than on measures to restore the quality level.
- Consistent training of all personnel in the sphere of quality, each employee’s participation in services improvement, rewards for quality improvement.
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